To maximize revenue, some call center outsourcers will do some things that are not up to industry standards.  This is no different from what a SAAS or website creator may add in the "small details". I don’t want any member of the "Geek Nation" to fall for any of these when you are looking for a great outsourcer.  Some of the ways that outsourcers may pay games are Charging Crazy Setup Feel (We talk about what you should pay) Charging for Client Support and Reporting Not Defining What is included in Hourly and Per Minute Billing Who Pays for Attrition Training  And more...  If you are looking to outsource, or are interested in behind the scenes of how outsourcers think, this is a can’t miss episode. Blog Post Link:https://expiviausa.com/behind-the-curtain-tricks-some-call-center-outsourcers-play/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel