When data is a rearview mirror What it means to truly be "customer-oriented" How to recognize when the ego takes over. Building culture, through a-synchronous communications in a remote world. Going remote for good. Being a role model as an organization, not just a person. I never saw anyone else who looked like me. The difference between diversity and equitable Culture - the sum of the people at that time in the group Values - Actions promote and applaud and won't tolerate. The minute you are not willing to live the value your culture Ritual - It's not about the meeting. Its about the support and collaboration because of those meetings.