28 min listen
Scaling Customer Success in a Hypergrowth Stage with Emmanuelle Skala
FromHey Salespeople
ratings:
Length:
33 minutes
Released:
Sep 3, 2019
Format:
Podcast episode
Description
We often hear about scaling sales, but how can you ensure that customer success keeps up when you’re at the top of the S-curve? Toast’s SVP of Customer Success, Emmanuelle Skala, is cracking the code. In the episode, she shares the most important metrics to monitor, explains how she tracks tickets to have more visibility into effectiveness, and how Toast is using AI to support customer success agents.
Released:
Sep 3, 2019
Format:
Podcast episode
Titles in the series (100)
The Importance of Taking Charge with Steven Broudy by Hey Salespeople