I got a Linkedin inMail from a listener that said:Hey Tom!Thanks for accepting my connection request so quickly.I recently stumbled across your "Advice from a Call Center Geek" podcast and have been loving the content.I'm a supervisor in a 25 head center about to apply for the manager position. I've listened to your New Manager cast from August and was wondering if you have a cast (or simply any advice) around what advice you would tell your 25-year-old self?Thanks!John- Avid LearnerThis really got me thinking about what I would tell myself if I could go back in time and teach my 25-year-old call center self.  Being this episode is being recorded 2-3 days before the new year, I thought a self-reflection episode would make sense.  So I did it.  I hope this helps all the younger (and older) call center team leads, supervisors, and managers out there!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "New Year" to 814-247-0633