53 min listen
28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
ratings:
Length:
69 minutes
Released:
Jun 20, 2020
Format:
Podcast episode
Description
This episode features a throwback to our chat with Megan Bowen (VP Customer Success, Platterz). We discuss some of the reasons why Customer Success is so misunderstood, where the CS function fits into the org chart, and why all departments should have visibility into customer segmentation, the ICP, and the customer journey.
For more content, subscribe to our podcast on Spotify or Apple Podcasts.
Tired of just listening?
Check out Refine Labs on LinkedIn and YouTube.
For more content, subscribe to our podcast on Spotify or Apple Podcasts.
Tired of just listening?
Check out Refine Labs on LinkedIn and YouTube.
Released:
Jun 20, 2020
Format:
Podcast episode
Titles in the series (100)
10 - Adopting a Buyer-Centric Mentality | Winning Wednesdays with Katrina Fuhrman by B2B Revenue Vitals