What is experience?
At the Digital Growth Institute, we define it as the sum of processes that have been applied and optimized to exude a positive emotional response. But pain points and ill-conceived short-cuts can result in an undesired outcome.
In celebration of our 250th episode, we reflect on several brilliant conversations around the subject of the customer experience in finance.
Join us as we discuss:
The dangers of over-reliance on automation in the Age of AI
Why speed is key in benchmarking the customer expeience
How your employees are directly tied to the customer experience 


Check out these resources we mentioned during the podcast:
Joey Coleman 
Jay Baer 
Dan Ginggis 
Brittany Hodak 
Jon Picoult
Katherine Regnier  


You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts , on Spotify , or here .
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