"Customer experience" seemed like just another big business buzzword.
Until 2020 hit.
All of a sudden, we were forced to reinvent, reimagine, and revisit the whole concept of customer experience.
We found immense opportunities for growth.
In this episode of Banking on Digital Growth, I talk with Sue Woodard, Chief Customer Officer at Total Expert, a fintech software company that built the first enterprise-grade experience platform purpose-built for the modern financial institutions.
We talked about:

The time Sue went swimming with sharks and what she learned about life
What holds us back from optimizing customer experience
Why you need to press "pause" on digital and have a face-to-face conversation

You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.