26 min listen
2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
ratings:
Length:
30 minutes
Released:
May 21, 2024
Format:
Podcast episode
Description
The retail landscape is undergoing a significant transformation, with wavering consumer loyalty and economic volatility presenting formidable challenges. Stephen Rogers, Managing Director of Deloitte’s Consumer Industry Center, shares Deloitte's 2024 retail outlook, providing a strategic roadmap for retailers to thrive amidst this shifting landscape. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
Released:
May 21, 2024
Format:
Podcast episode
Titles in the series (100)
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