30 min listen
Winning Through Platforms
ratings:
Length:
28 minutes
Released:
May 14, 2024
Format:
Podcast episode
Description
Customer experience (CX) is no longer a series of isolated touchpoints. Today, companies leverage platforms to create continuous, data-driven customer journeys. Ted Moser, senior partner at Prophet and author of "Winning Through Platforms," highlights the transformative power of this approach. This week on The Modern Customer podcast, Ted emphasizes that building a successful customer experience technology stack begins with a clear customer understanding and a robust data strategy. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
Released:
May 14, 2024
Format:
Podcast episode
Titles in the series (100)
Chief Customer Officers: The Human Duct Tape Of The Organization: Did you know that Chief Customer Officers are the human duct tape of the organization? Chief Customer Officers are one of the fastest growing roles within organizations today. The Chief Customer Officer reports to the CEO and is responsible... by The Modern Customer Podcast