Stephen Moore, is the CEO and founder of Culture Booster. Together, they delve into the topic of culture and its importance and misconceptions within the automotive industry. They discuss the difference between a bad manager and a toxic work culture, the need for a positive and inclusive company culture, and how investing in employees can lead to greater success. They also reference real-life examples and share empowering stories that highlight the impact of culture on organizations. Brooke C Furniss is joined by Stephen Moore as they dispel misunderstandings surrounding culture and provide valuable insights for both automotive professionals and anyone interested in understanding the dynamics of workplace culture.Key Takeaways:Differentiate between a bad manager and a toxic work culture - understanding this distinction is crucial for creating a healthy workplace environment.Foster a positive and inclusive company culture to boost employee engagement and provide a better customer experience.Prioritize employee happiness and invest in developing a strong organizational culture to drive overall business success in the automotive industry.Connect:Connect with Stephen Moore: https://qrcc.me/rvwffd41rpmtBZ Consultants: https://qrco.de/bcqqFo    Apple?️https://apple.co/3U4KvGA Spotify ? https://spoti.fi/3DNNgFI  Youtube ▶️ https://bit.ly/3jDwPoOChapters:00:09 Podcast explores importance of culture in automotive industry.05:01 Two cultures: missionary and mercenary. Choose.09:30 New tool reveals employee burnout, saves money.11:28 Different generations have different work mentalities.14:34 Scorecards and KPIs drive organizational success.17:58 Unawareness of demographics hinders perception change.20:18 Understanding employee why leads to customer-first mentality.26:38 Toxic work culture and misconceptions discussed.30:09 Invest in training and research for success.34:10 Increasing unionization due to lack of employee support.36:06 ROI in business should not be limited to measureable factors. Happiness leads to success in the workplace.40:07 Praising recognition tool encourages positive employee behavior.46:10 Thank you, Stephen. It was a pleasure. Serve others today and see you next week.50:18 Serve and help others, subscribe, thank you.