29 min listen
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
ratings:
Length:
33 minutes
Released:
Sep 12, 2022
Format:
Podcast episode
Description
Customer-centric companies put the customer at the center of all they do, which means the entire workforce takes the time to understand who customers are and then uses that understanding to intentionally design better experiences for them. Too often, companies believe they know what's best and create customer experiences based on inside-out thinking, only to end up creating frustration and dissatisfaction. Stacy Sherman and Annette Franz share actionable tips about what it takes to ensure your company adopts a culture that's "Built to Win." Win for the customer, win for the business. More details at www.DoingCXRight.com/podcasts
Released:
Sep 12, 2022
Format:
Podcast episode
Titles in the series (100)
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar: Are you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing),... by Doing Customer Experience Right with Stacy Sherman