Sunset Boulevard is considered to be one of the best movies of all time. But it was almost an abject failure. What ended up being a saving grace to the creators Billy Wilder and Charles Bracket was going directly to their viewers and hearing their feedback. And in their case…it was brutal. But going straight to their customers was their saving grace—and it might be yours too.Today’s guest, Ruben Harris, is the CEO of Career Karma, and he knows the secret to great CX is engaging directly with customers. In this episode, he’ll share how Career Karma is revolutionizing people’s lives, building trust with users, prioritizing customer input, and much more.--------“If you're trying to rehaul your CX, you have to take calls yourself and actually talk to your users.” - Ruben Harris--------Time Stamps* (0:00) Lights, Camera, CX* (5:12) What is Career Karma?* (7:54) How Career Karma helps people* (10:31) Putting trust at the center of CX* (14:24) The importance of speaking with customers--------SponsorThis podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives--------LinksConnect with Ruben on LinkedInCheck out Career Karma