24 min listen
Make Your CX Take Flight with Danielle Harris, Managing Director, Engagement & Innovation, Elemental Excelerator
Make Your CX Take Flight with Danielle Harris, Managing Director, Engagement & Innovation, Elemental Excelerator
ratings:
Length:
22 minutes
Released:
Nov 5, 2021
Format:
Podcast episode
Description
When Joe Sutter was faced with a difficult problem, he got to do what all of us dream of doing...he got to assign his problem to someone else. He was approached by his bosses to create the world’s first jumbo jet, and he was stumped. So he went against his basic instincts and approached his fellow Boeing engineers, customers, and stakeholders, and asked for help.Joe put trust in others, and innovation ensued. And that’s what we need to facilitate with our customers as well. Danielle Harris, Managing Director of Engagement & Innovation at Elemental Excelerator, is doing just that. She and her team work with climate startups to address climate change—which automatically demands a high level of trust. Let’s find out how she does it. --------"The reality is climate change is coming and we need climate solutions." - Danielle Harris--------Time Stamps* (0:00) What it took to get the first jumbo jet off the ground* (5:46) What is Elemental Excelerator?* (9:04) Who are their cohorts?* (13:08) The nuances of customer relationships* (16:18) The technological valley of death--------SponsorThis podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives--------LinksConnect with Danielle on LinkedInCheck out Elemental Excelerator
Released:
Nov 5, 2021
Format:
Podcast episode
Titles in the series (66)
Overlooked and Underserved with Tonio DeSorrento, Co-Founder & CEO at Vemo Education: How did Sarah Breedlove single-handedly build a haircare empire in the 1800s? What does that tell us about CX design? by Often Imitated: CX Stories from History