24 min listen
A Holly Jolly Podcast
ratings:
Length:
18 minutes
Released:
Dec 16, 2020
Format:
Podcast episode
Description
Toys play an integral role in our childhoods, and the holiday season is a time when those memories are the strongest. How have the concepts of scarcity and demand played into the successes of the world’s biggest toys? How can we apply them to our cx strategies? And most importantly, what does our production team think are the best toys of all time?In this episode of Often Imitated, we learn about the production team at Caspian Studios’ favorite toys and what they teach us about customer experience. Experience: Scarcity, demand, and the best childhood toys.Inspiration: PlayStation 5 ReleaseThree TakeawaysThe holidays are the perfect time to create a special customer experience.Having a product linked to a significant event can produce a positive memory for your customers.Mindfully balance scarcity and demand and you can build a phenomenon,Key Quotes“It is our job as CX leaders to capture the magic.”"The holidays hit home how special of an experience a product can create."LinksCaspian Studios LinkedInCaspian Studios__Thanks to our friends This podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
Released:
Dec 16, 2020
Format:
Podcast episode
Titles in the series (66)
Overlooked and Underserved with Tonio DeSorrento, Co-Founder & CEO at Vemo Education: How did Sarah Breedlove single-handedly build a haircare empire in the 1800s? What does that tell us about CX design? by Often Imitated: CX Stories from History