24 min listen
Giving Your Customers Their Lightbulb Moment with Shawn Olds, Co-Founder and CEO, boodleAI
Giving Your Customers Their Lightbulb Moment with Shawn Olds, Co-Founder and CEO, boodleAI
ratings:
Length:
20 minutes
Released:
Sep 24, 2021
Format:
Podcast episode
Description
There’s a lot of lore surrounding the invention of the lightbulb. But regardless of who’s side of history you’re on, Edison’s legacy is staggering. His contribution to bringing electricity to the masses is unmatched. What can CX leaders today learn from his story? Let’s find out.Today, we’re talking with Shawn Olds, Co-Founder, and CEO of boodleAI on usage-based pricing and how it can revolutionize your entire customer experience. Edison adopted it back in the day. Should you?--------"It's easy to build something and be convinced everybody's gonna love it, but you need to make sure that you're not putting your own bias over what customers are saying." - Shawn Olds, Co-Founder, and CEO, boodleAI--------Time Stamps* (0:00) Can someone turn on the light, please?* (6:21) What’s boodleAI?* (11:57) Lamborghinis and lightbulbs* (14:14) The pros of usage-based pricing* (16:44) How to listen to your customers--------SponsorThis podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives--------LinksConnect with Shawn on LinkedInCheck out boodleAI
Released:
Sep 24, 2021
Format:
Podcast episode
Titles in the series (66)
Overlooked and Underserved with Tonio DeSorrento, Co-Founder & CEO at Vemo Education: How did Sarah Breedlove single-handedly build a haircare empire in the 1800s? What does that tell us about CX design? by Often Imitated: CX Stories from History