24 min listen
The CX Genie with Rafi Sweary, Co-founder and President at WalkMe
The CX Genie with Rafi Sweary, Co-founder and President at WalkMe
ratings:
Length:
23 minutes
Released:
Jan 15, 2021
Format:
Podcast episode
Description
How can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular.In this episode of Often Imitated, we hear from Rafael Sweary about how digital adoption is bringing WalkMe to the forefront of every industry.Experience: Using tutorials to help your customers get the most out of your productInspiration: Mario and the Game GenieModern Day Execution: Rafael Sweary, Co-founder and President of WalkMeThree TakeawaysEmpower your customers by giving them control over their customer journey.Digital adoption and digital transformation make it easier to walk your customers through new features and updates.Identify what your customers need to enhance their cx, then zero in on how to best equip them with the information necessary to enjoy your whole product.Key Quotes“If somebody expects something and you give him exactly what he expected, he will be happy, but they wouldn't be ecstatic. You get into this wow factor of an experience once it's over your expectations, once it's something that you haven't thought about.”“Customer experience is not static. The standards are moving higher with every day that goes by with every customer that joins.”“Digital adoption is becoming critical. It's a basic need. ”LinksRafael Sweary LinkedInWalkMe__Thanks to our friends This podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
Released:
Jan 15, 2021
Format:
Podcast episode
Titles in the series (66)
Overlooked and Underserved with Tonio DeSorrento, Co-Founder & CEO at Vemo Education: How did Sarah Breedlove single-handedly build a haircare empire in the 1800s? What does that tell us about CX design? by Often Imitated: CX Stories from History