Humans have cared for dogs for over 30,000 years. Are puppies universally the best? Is Caspian Studios staunchly positioned as “dogs are better than cats”? Yes, to both. But it wasn’t until the 1920s when the human/dog relationship exponentially changed. When Morris Frank first met Buddy, he knew his life was forever changed. As The Seeing Eye program brought guide dogs to thousands of people, CX leaders saw a lesson to be learned.CX leaders try to get ahead of their customer’s problems and face them head on. Today’s guest, Ty Smith, Founder and CEO of CommSafe AI, makes a living off of protecting customers before things escalate. To learn more about how he and his team can protect you too, click play.--------“You should be glued to your customer’s hip.” - Ty Smith--------Time Stamps* (0:00) The CX Buddy system* (7:57) The story of Ty and CommSafe AI* (10:04) Why this work is important* (13:06) The pros of robotic reporting* (14:05) How to deliver great CX solutions--------SponsorThis podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives--------LinksConnect with Ty on LinkedInCheck out CommSafe AI