My New Book (Kinda) will be out on Jan 4th! We have taken "MORE Advice from a Call Center Geek" and added 10 chapters to it and over 50 pages.New chapters on AI, KPIs, Engagement, Outsourcing, WFH, new pricing guide, and more!We also included a Final Exam that you can take with your team that will allow for a deep dive into your contact center to improve every facet of it.If you are a listener to the podcast and want the new book FREE, all you have to do is join our Linkedin Call Center Tips and Tactics Group.  Not only will you get the book free, but you will also get to join a community of like-minded call center pros that can help with any issues or contact center questions you may have!I will be offering my new call center ops book free for three days in the group!  Click here to join Call Center Tips and Tactics:https://lnkd.in/dqPnN3NmFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "New Book" to 814-247-0633