Call Center Superbowl....For many of us, that is what Black Friday and Cyber Monday are.  Over the years, we have come up with some tips that help make these high-traffic days go as smoothly as possible.In this podcast we go over 7 call center tips for Black Friday:No IT Updates This weekLook at Your Shrinkage %Have a Motivation for Your AssociatesTaking Care of Large QueuesVirtual Call BacksUsing Mon-Wed to Educate Your AssociatesDocument, Document, DocumentBlog Post Link:https://expiviausa.com/7-tips-to-make-black-friday-run-smoothly-in-your-contact-center/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel