Hostess: How To Be An Outstanding ..., #1

By Scott Young and Harrison Barr

The Definitive Host & Hostess Training Manual - Gives New Hires A Head Start Before They Begin.
- A MUST for Every Restaurant Manager ( Give to New Employees )
- A MUST for Anyone Wanting to Excel at Hosting in Any Restaurant!
- Practical Training Guide For Anyone Wanting an Entry Level Job In Restaurants, Pubs, Bars, Nightclubs etc.

This Book Prepares You to Succeed On Your Very 1st Shift.  

Packed With Insider Knowledge & Tips. 

 

This Book Prepares You To Be a Confident Pro
- What it Really Takes to Excel
- Learn The Psychology of Handling Guests and What To Do In Common Situations

1 Guest, Well Taken Care Of, Could Be More Valuable Than $10,000 Worth Of Advertising.
A Little Training with this book Can Make All The Difference.  

Why?

The Hostess Is The "First Greet" And Creates The Guest's "First Impression".
Can Make Or Break Your Success.

A Host or Hostess Can Be So Much More Than Just A Smile & Greeting

If You Train Them Properly.
That starts with a wide knowledge base and deep understanding
of this Profession and of course a fantastic attitude.

 

About The Authors:

Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer
- 30+ Year Bar Industry Career 
- Made Over 800,000 Drinks.

- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada. 

- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles

- Created 25 Training Course DVD's Sold in Over 100 Countries. 

- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.

- Author of 28 Bar Industry Books, Study Guides & Work-Books

 

Harrison Barr - Restaurant & Bar Industry Pro

Harrison started in the Service Industry as a busboy at the age of 15.
He spent the next 30 years in refining his craft in a variety of customer service roles.
- Bar Porter/Bar Back 
- Bartender
- Server
- Bar Manager
- Promotions Manager
- Operations Manager
- Staff Development Manager
 

He wants people of all types to develop to their full potential.

For this reason, he wrote this book with Scott…
Because you have to start somewhere on your way to greatness.

Good luck to you! 
 

Our Philosophy:
The many books & training materials are helpful to all types of servers & bartenders of every level and years of experience. 

Think of them as your reference books, motivational friends,

encyclopedias of knowledge and private tutoring from people that you'd never get to actually talk to.

 

Just because you've been in the restaurant & bar business for years 
doesn't mean that you can't or shouldn't continue learning.

 

We wrote these books thinking that I just bought the restaurant you work in and
I want to make sure ALL my staff members are at a very high quality level.
 

My Biggest Goal Is To Help You Succeed And To Succeed HUGE!

These books are your complete guide to help you become even better than you are now.

 

Education is not the filling of a pail, but the lighting of a fire. 

-William Butler Yeats

 

 

• Language: English
• Publisher: Digital.NBRTraining.Com
• Release date: Jun 23, 2022
• ISBN: 9798201890995

Scott Young

- 30+ Year Bar Industry Career  - Made over 800,000 Drinks. - Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.  - Created 25 Training Course DVD's Sold in Over 100 Countries.  - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending. - Author of 28 Bar Industry Books, Study Guides & Work-Books - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles - He is still learning

Book preview

Learn How to Make More Money in The Hospitality Industry

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We Are All Service Givers and Memory Makers.

TABLE OF CONTENTS

Learn How to Make More Money in The Hospitality Industry

Keep An Open Mind

The Definitive Hostess Manual Introduction

A Hostess Position Is More Than Just A Smile And Greeting.

Keep Your Hands & Nails Really Clean

How Do You Smell?

Check Your Breath

Do NOT Eat Garlic

Don’t Smoke Before Work Or During Your Break

Make An Effort To Keep Your Teeth White

The importance Of Wearing a Name Tag!

Handling A Big Crowd Of Waiting People

It’s Important To Look People In The Eye!

Be Patient and Respectful

4 Tips for Dealing with Difficult People

Try The High-5 & The Fist Bump

17 Great Conversation Starters

Listen Carefully To Guest's Stories

You Must Learn How to Interrupt In A Professional Manner

Personal Hygiene aka Wash Your Hands

Safety

Safety Guidelines

YOUR ROLE

What skills are required to be a good hostess?

Front of the Line – The Hostess Stand

Typically the items you find behind the hostess stand are:

The Board:

Terminology:

New Technology –

Server Sections

Pager Systems –

Using a Head Set –

Phone Etiquette

Reservations, Requests and Take Out

Guest List:

Seating Requests:

Take-Out:

Strike a POS – Dealing with Point of Sale and Transactions

The Menu

Presenting Menu Guidelines:

Specials, Features and Happy Hour!

PROFILE – ATTITUDE, APPEARANCE AND PRESENTATION

Attitude

Mental Focus:

Physical Focus:

Attitude & Action

The 3 Phases of Customer Service

Dealing With Boredom:

Boredom Is A State Of Mind:

The Language You Use:

Hair, Heels and Hazards

BEWARE OF CANDLES

Heels

Take Good Care Of Your Feet

Spend the Money for High Quality Shoes

Buy Two Pairs of Shoes and Switch Them Half Way

Hazards

A Word on Work Place Flirtation:

CLEANLINESS

Setting Tables –

HEALTH AND SAFETY

Personal Safety and Security

Immediate Threats

Guidelines to dealing with threats to yourself:

The Customer is Always Right...Unless they are wrong.

Be Patient With Frustrating Buzzed /Drunk People

Getting Along and Making An Impression

Getting Along With Your Peers:

A Common Obstacle – Patience and a Good Attitude

When You Make a Mistake, Admit It

Where Did All The Fun Go?

Appropriate vs inappropriate fun:

A Tip of the Hat to the Maître D’

A Final Word on the Role of Hostess in Pubs and Bars

Leave Your Problems And Worries at Home

Quote by Barbara De Angelis

TERMINOLOGY

In Conclusion

Authors Note

"Just Make Up Your Mind At The Very Outset That

Your Work Is Going to Stand For Quality,

That You Are Going to Stamp a Superior Quality Upon Everything

That Goes Out Of Your Hands, That Whatever You Do Shall Bear the Hallmark of Excellence." - Orison Swett Marden

Keep An Open Mind

I have always tried to be very non-combative about the way I teach.

I can’t come into your country, your city, your bar and TELL you what’s going to work with YOUR customers.

You are professional, working service givers, and experts on your area

and we respect that.

But what I can do, is tell you about all sorts of things that are working in other bars around the world. It’s totally up to you whether you want to try any of them or not.

We, all the people who contributed to this series, really want you to succeed.

This entire series is about giving you ideas on how to be a better All Around service giver.

We’re here to help you make more money, for yourself and for your bar.

There are things that suggest that you’ll think to yourself..... Yeah....that’s not going to work for me ☺.

No problem. We don’t expect you to agree with everything we say or write.

Just remember. Everything we’ve written has come from hard won experience.

Basically, we’ve screwed up so many times, we’ve figured out some better ways to do things.

Not perfect, that’s too much to expect, but with excellence ☺

So, keep an open mind, be willing to experiment a bit and you may find

that you have more fun and make more money.

"If You Always Do What You’ve Always Done,

You’ll Get What You’ve Always Gotten."

- Anthony Robbins

Make Some Changes And See What Happens

© Scott Young Bar Smart Inc. – TheBartendingMasters.com |

The Definitive Hostess Manual Introduction

Welcome to your new position as a host or hostess!

Congratulations, you have the job.

Be proud. This manual is for you.

You may be new to the hospitality industry or have all the experience you think you need but keep reading.

Why?

There is always something to learn, always room for improvement, and always an opportunity to improve your skills and knowledge.

"You Are Your Greatest Asset.

Put Your Time, Effort And Money Into Training, Grooming,

And Encouraging Your Greatest Asset."

Tom Hopkins - Americas #1 Sales Trainer

Operating a bar in the 21st century is like any other business and being a successful hostess is like any other profession. In order to be competitive, training is important.

One of my early mentors, Vance Campbell, always said,

The frontline is your bottom line and you need to train,

Training is important and it is necessary. There is always a need to examine (work) in a systematic way, break it down so that it can be improved and replicated.

Many staff members don’t care.

Training motivates them to try harder...to be more than just robots.

If you have A blank face, no love and no personality... It just doesn’t work anymore.

Hostesses are an incredibly important part of the front line of the tourism and hospitality industry.

Like everything else, your job will be impacted by globalisation which means the standard of professionalism has to rise.

All Front of house employees have the opportunity to interact with guests, educate them and to make a meaningful connection.

When this happens properly and sincerely, customers become Guests and they will stay longer, spend more money, tip better and