Customer Service For Restaurant Waiter

By Gurnam Sangha

if you want to IMPROVE YOUR CUSTOMER SERVICE AS RESTAURANT WAITER, Have you ever wondered "if I can get along really well with my colleagues at work?"

Or you want to learn how to serve your customer in a way so that you can make more money on the tip and get higher chances to get raise in your wages?
Or You want to learn how to take order professionally so that you can avoid taking the wrong order instead take the order with confidence?

If your answer is yes to any of the questions then you are at the right place to be an outstanding restaurant waiter.

As in this training course, you are going to explore many different techniques and strategies that will enable you to make more money for your service and reduce the chance of missing any tips.

You are going to learn how you can serve your number 1 customer to get higher chances of raise in your wages easily and effortlessly.

I have been in the hospitality industry for 10 years and I know how it feels when unhappy customers begin to give all their frustration and anger in tough times, especially when the order is late or missing. And when that happens it seems no way out but in this training, you are going to discover the techniques that will get you out of those difficult situations easily and not only you be able to handle the conflicts situations easily, also you will be able to resume the long-lasting relationship with your customers and maintain it overtime so that they see you as a more valuable person.

At the end of this training course, you are able to earn more tips on a regular basis by applying these given skills on a daily basis.

This online training not only about collecting the tips but you are going to discover influential skills that will help you to become more persuasive and influential on a daily basis especially when it comes to dealing with the customer.

By applying these persuasive and influential skills you will be able to improve your personal life too.

Either it’s taking orders on the phone or in-person or upselling to your customer authentically, all is here In this waiter training for you to become great at your work.

Each module in the training is packed with doable exercises to help you learn faster so that you can perform your work outstandingly.

And all the exercise is available in a downloadable training workbook so that you can follow along in this training course.

so as you are ready to take the course, hit the enroll button now! to learn the skills that are important to you.

• Language: English
• Publisher: Gurnam Sangha
• Release date: May 3, 2020
• ISBN: 9780463949191

Gurnam Sangha

Gurnam Sangha also known as Bobby, is a life & business success coach. Have expertise in body language, emotional intelligence, and social skills. He worked for a long time in the hospitality industry in departments where he deals with people on a daily basis. Currently, he Is helping people in getting rid of success blocks out of their way to achieving their business outcomes.

Book preview

Customer Service For Restaurant Waiter

2020

By Gurnam Sangha

Smashwords Edition

Copyright © 2020

By Gurnam Sangha

Smashwords Edition. All right reserved.

All rights reserved. This book or any portion thereof

may not be reproduced or used in any manner whatsoever

without the express written permission of the publisher.

Declaimer: - This book is for education and entertainment purpose only. Information in this book is author’s personal experience. Author cannot be held liable for any profit or loss and use or misuse of this information in this book.

Table of content

Introduction

Chapter 1 – you are what you think you are

Chapter 2 – understand your role

Chapter 3 – what you are permitted to do?

Chapter 4 – what are you authorized to do and what not as a waiter?

Chapter 5 – know about your restaurant’s business

Chapter 6 – know your customer

Chapter 7 – the guest’s need

Chapter 8 – Get raise in wages

Chapter 9 – major medium on of providing service

Chapter 10 – be influential on face to face conversation

Chapter 11 – how to take order in person

Chapter 12 – be influential on telephone

Chapter 13 – how to take order on the phone

Chapter 14 – serve your customer like a VIP

Chapter 15 – collaborate with your colleagues

Chapter 16 – persuasive dressing sense

Chapter 17 – persuasive behaviors

Chapter 18 – advance persuasive traits

Chapter 19 – resolve conflict

Chapter 20 – why build relationship with guest?

Chapter 21 – recognize your guest

Chapter 22 – persuasive gestures

Chapter 23 – The momentum

Introduction

Welcome to CUSTOMER SERVICE FOR RESTAURANT WAITER e-book. It is my great pleasure to have you on this self-developing journey. In this e-book course, you will learn the most important skills to become an outstanding waiter.

These skills set that you are about to learn will not only help you to be a better waiter but also to be more effective in other areas of yours Life too, especially in the social areas of your life, either it is on your work or off the work.

And I would like to mention to you the Promise of this e-book course and it is to help you to become an outstanding waiter at your workplace.

Before diving in the first chapter. let me tell you little about me how I ended up helping other waiters with customer service. When I started as waiter which was my first job, I was very happy that I got the waiter job, I was saying to myself it’s white color job, I don’t have to do much hard physical labor, all I need is simply say yes or no to the guest and might be I need to do little extra work in busy time in restaurant and I will be good on my job.

But when I begin working I came to realize that it is white color job but at the same time it required lot of mental work, and in the beginning I was struggling to identify what my duties are because my boss didn’t told me anything, if he may have told me (out of my awareness ) then I may have not listened to him.

So as days passing by on my waiter job, I begin to face many challenges, I had no idea who my customers are, what do they really want from me as a waiter( in mind all they wanted was food), how should I deal with them especially when they yell at me many times. I had no idea how to answer the phone professionally, every time I was talking on the phone, I was wishing they don’t call again and I wanted hang up the phone as soon as I can or I was asking fellow waiters to take the call.

Many important people come to visit my work place but I had no idea how can build relationship with them, in fact I was thinking that why would they want to have any kind relationship with me I am just a waiter.

And this doesn’t stop here, I had hard time to understanding my boss, I was always thinking why he treat me badly, it’s his fault, he is bad with me, and most importantly he was not giving any raise in my wages while others waiters were getting raise in their wages. I was not getting any tip but mu fellow colleagues were getting huge tips and I was struggling to find out what is wrong with me? Why people don’t talk with me nicely? Why people come in the restaurant and shout at me? Why they treat me like I am their slave? Why people keep ringing and I have to answer and put the phone down as soon as I can. Why people always order those items which I don’t know? And I remember when my boss told me to take order from the table, I actually sell him certain food, I had no idea what to do. I had no idea how to take order professional to increase the sale!

I was so embarrassed with what was happening with me on my job that one day I finally decided this is enough, I am not going to take other people’s frustration any more. And since then I begin to study many self-help book like this one and took many courses on customer service and actually begin to transform my life in the right direction.

After years of studying the customer service and reading over 100 books and taking many self-help courses what I have found that it was not other people’s fault how they treated me at the job, or if they yelled at me or my boss didn’t raised my wages or other important people at work didn’t kept relationship with me, or if they didn’t’ give any tip or worst they complaint about me, it was because I hadn’t took the time to improve myself because I was unaware of the knowledge that I have reveled in this book that is why I was struggling on my job.

And when I began to put these skills into practice everything changed, clients were happy with me, they wanted to keep relationship with me, they begin to love talking with me, they begin to giving huge tips, weekends were my jackpot, I was confidently answering the phone and taking the order like a pro, I was confidently serving the guest, I was handling unhappy clients confidently and easily and I was surprised and happy at the same time when my boss raise my wages, that was very happy day.

Since then I never look back and merge myself in learning and growing even more.

When I first I begin writing this book it was not actually a book it was in the form my notes that I was writing as I was learning about the customer service with my experience in real life. I was keeping record for me what was working and what was not working, and over time I