Customer Service For Receptionist

By Gurnam Sangha

If you want to know how to make connections with people at your work including your boss, client, and peers. In this book, you will discover how to deal with tough clients who may ruin your day and manage conflict if you arise. So you have full control to stay in a happy energetic good mood at your work and have a peaceful enjoyable day on a regular basis.

I have been in your shoes I know how does it feel when ending up everyone else’s work which is not even part of the job, you are going to discover how to and be aware of them and set your boundaries so you only focus on your work with.

You are going to discover your number 1 client, so when you serve your number 1, you have the higher chances to get raise in your wages at your work.

You are going to discover how to manage people and appear in a way that people begin to perceive you more than a receptionist and begin to perceive you more valuable and evolved personality.

No more hard times with connecting with boss, peers and client’s and by the end of the training you will be equipped with the skills which will allow others to understand you and you can understand them easily, and develop a deeper connection that can allow you to have the choice to keep a long-lasting professional relationship with clients.

So next time when the client walks in, they are looking for you to be served by you, which will naturally boost the confidence.

I know you are full of potentials and by the end of the training, you are going to boost that potential and going to discover all the different ways to incorporate all those skills in your personal life too.

And you can install all those skills in your unconscious mind by doing the exercises at the end of each section. This course is not about the head knowledge instead it is about the actual practice those skills so that you can run it automatically in your behavior when need.

All the skills that you are going to learn, are designed for practical use. you can ask any questions about the topics that you want to explore more, you can contact me personally if need assistance with this book course.

• Language: English
• Publisher: Gurnam Sangha
• Release date: May 3, 2020
• ISBN: 9780463057148

Gurnam Sangha

Gurnam Sangha also known as Bobby, is a life & business success coach. Have expertise in body language, emotional intelligence, and social skills. He worked for a long time in the hospitality industry in departments where he deals with people on a daily basis. Currently, he Is helping people in getting rid of success blocks out of their way to achieving their business outcomes.

Book preview

Become An Outstanding Receptionist

2020

By Gurnam Sangha

Smashwords Edition

Copyright © 2020

By Gurnam Sangha

Smashwords Edition. All right reserved.

All rights reserved. This book or any portion thereof

may not be reproduced or used in any manner whatsoever

without the express written permission of the publisher.

Declaimer: - This book is for education and entertainment purpose only. Information in this book is author’s personal experience. Author cannot be held liable for any profit or loss and use or misuse of this information in this book.

Introduction

Chapter 1 – what your job wants from you

Chapter 2 - permission awareness

Chapter 3 – authorization awareness

Chapter 4 – educate yourself about your company’s business

Chapter 5 – know your client

Chapter 6 – what does your client want

Chapter 7– serve number 1 client & get raise easily

Chapter 8– major medium of interaction

Chapter 9– how to be effective on the telephone

Chapter 10 – how to be effective on 1 to 1 conversation

Chapter 11– enhance professional email writing skills

Chapter 12 – influence others with quality clothes

Chapter 13 – persuasive behavior

Chapter 14 – evolved personality

Chapter 15 – managing conflict with unhappy clients

Chapter 16 – why bother building relationship

Chapter 17– acknowledge your client – advanced

Chapter 18 – secret nonverbal

Chapter 19 – review what you have learned

Bonus chapter

Introduction

Welcome to Become An Outstanding Receptionist e-book course. It is my great pleasure to have you on this self-developing journey. In this e-book course, you will learn the most important skills to become an outstanding receptionist.

These skills set that you are about to learn will not only help you to be a better receptionist but also to be more effective in other areas of yours Life too, especially in the social areas of your life, either it is on your work or off the work.

And I would like to mention to you the Promise of this e-book course and it is to help you to become an outstanding receptionist at your workplace.

Before diving in the first chapter. let me tell you little about me how I ended up helping other receptionists with customer service. When I started as receptionist which was my second job, I was very happy that I got the receptionist job, I was saying to myself it’s white color job, I don’t have to do much hard physical labor, all I need is simply say yes or no to others and might be I need to pass on little bit of some relevant information customers are looking for and I will be good on my job.

But when I begin working I came to realize that it is white color job but at the same time it required lot of mental work, and in the beginning I was struggling to identify what my duties are because my boss didn’t told me anything, if he may have told me (out of my awareness ) then I may have not listened to him.

So as days passing by on my receptionist job, I begin to face many challenges, I had no idea who my customers are, what do they really want from me as a receptionist, how should I deal with them especially when they yell at me many times. I had no idea how to answer the phone professionally, every time I was talking on the phone, I was wishing they don’t call again and I wanted hang up the phone as soon as I can.

Many important people come to visit my work place but I had no idea how can build relationship with them, in fact I was thinking that why would they want to have any kind relationship with me I am just a receptionist.

And this doesn’t stop here, I had hard time to understanding my boss, I was always thinking why he treat me badly, it’s his fault, he is bad with me, and most importantly he was not giving any raise in my wages while others were getting raise in their wages. I was struggling to find out what is wrong with me? Why people don’t talk with me nicely? Why people come on the desk and shout at me? Why people keep ringing and I have to answer and put the phone down as soon as I can. And I remember when my boss told me to send out an email in respond to some enquiry, when I hear his words my mind went blank, I had no idea what to write and how to write an professional email, because I had no choice so I spent good 30 minute to figure out how to write 3