Leadership Skills For Hotel Manager: Persuasion Skills

By Gurnam Sangha

If you are new to hotel managerial career or you already work as a hotel manager and you want to be more authoritative at your hotel in a persuasive way so that your staff members should listen to you willingly and they do the job right as it should be done.

And also, If you are worried about staff conflict and how to keep your team in a way so that they be working in a hotel to help you run the hotel as you want then this leadership book will give the right tools for that.

I know doing micromanaging with team members is not easy, in this course you are going to learn great strategies which will help you to put micro-managing on rest for good, instead you be able to free up your time to do other important tasks and have a wonderful day at your work.

And if you are worried about that the staff members will run away for some reason If you ask them to do the job then in this course you are going to learn how to hire great team members that will stay at work for a long period of time and actually with them you be able run your hotel on autopilot.

And if you are worried about if the customer might ask unnecessary refunds or ask for false claims, then this course will give you the right thinking tools with which you be able to know your customers & their problems so that you can avoid those situations and if any tough situation arises then you be able to deal with them more intelligently in the current situation and be able to make the right decision in conflict situations.

I have worked myself in the hospitality industry for a long time and I know how it feels when you have to face the conflict situation with customers face to face, In this course, you are going to learn strategies that will enable you to handle conflict situations confidently and easily.

And if you are trapped in the trap of chasing the staff to please them then this course will provide you the tools so that you can stop chasing them, instead of by applying persuasive skills and strategies which you will learn in this course your staff members will begin to admire you and like you even more.

And as a result of applying these thinking tools, you be able to produce actual results to the business owner while enjoying at work & keeping your job security for a long period of time. And also, you will have higher chances to get a raise in wages.

This book is packed with practical exercises that you can do to enhance & integrate the learnings from this course.

And you do not have to rush for the exercises, you can do these exercises at your own pace. All of the strategies are easy to use. Each exercise is explained in each section on how you can do the best.

By doing these exercises you will be able to install these strategies in your unconscious mind as these exercises will help you to stimulate your mind to make the learning deeper.

And the good thing about these skills and strategies is that once you have honed them, they will yours forever. And as I said earlier these are practical strategies that you can apply at your work or in personal life immediately, so when you apply them at your work or in personal life, your success is guaranteed. So, let’s make this personal development journey together during and I will talk to you inside the book.

• Language: English
• Publisher: Gurnam Sangha
• Release date: May 4, 2020
• ISBN: 9780463271629

Gurnam Sangha

Gurnam Sangha also known as Bobby, is a life & business success coach. Have expertise in body language, emotional intelligence, and social skills. He worked for a long time in the hospitality industry in departments where he deals with people on a daily basis. Currently, he Is helping people in getting rid of success blocks out of their way to achieving their business outcomes.

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Leadership Skills For A Hotel Manager

2020

By Gurnam Sangha

Smashwords Edition

Copyright © 2020

By Gurnam Sangha

Smashwords Edition. All right reserved.

All rights reserved. This book or any portion thereof

may not be reproduced or used in any manner whatsoever

without the express written permission of the publisher.

Declaimer: - This book is for education and entertainment purpose only. Information in this book is author’s personal experience. Author cannot be held liable for any profit or loss and use or misuse of this information in this book.

Table Of Content

Introduction

Chapter 1 - Build Your Foundation

Chapter 2 - Start With Strengths

Chapter 3 – Authorities

Chapter 4 – Know Your Business

Chapter 5 – Set Up Behind The Scene

Chapter 6 – Know Your Customer

Chapter 7 – What Does My Guest Expect

Chapter 8 – Types Of Team Player

Chapter 9 – How To Select Top Team Players

Chapter 10 – Know Your Team

Chapter 11 – How To Connect With Your Team

Chapter 12 – Lead Your Team With Confidence

Chapter 13 – Build Trust With The Team

Chapter 14 – Feedback To Your Team

Chapter 15 – Why Build Relationship With Guest?

Chapter 16 - Acknowledge Your Guest

Chapter 17 – Be Influential During The Conversation

Chapter 18 – Make Customer Like You

Chapter 19 – Dressing Sense

Chapter 20 – Persuasive Behavior

Chapter 21 – Be Influential And Respectful

Chapter 22 – Handle Guest Complaints

Chapter 23 – Build Momentum

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Introduction

Welcome to leadership skills for a hotel manager book. And It is my great pleasure to have you on this self-developing journey.

I am Gurnam Sangha author of this book.

And In this book, you will learn the most important skills that will enable you to do outstanding performance in hotel management.

These skills set that you are about to learn will not only help you to be more effective at your work, also it will help you to be more effective in other areas of your Life too, especially in social areas of your life.

And also I would like to mention to you my promise and the promise of this book, which is to help you become an outstanding hotel manager at your workplace.

And in this book, We are going to explore and learn 6 major aspects of leadership in hotel management and these 6 aspects that we are going to look at and learn about are:

1-setting up authority as a hotel manager,

2- getting real time understanding about the customer,

3- hiring staff members to build a great team, and leading that team confidently.

4- building long lasting relationships with guests.

5- appearing more persuasive & influential.

6- handling guest complaints like pro.

As you may have already got the idea with these leadership aspects that this book is about is not only about the head knowledge but it is about doing the given exercises and applying those skills to get the real results.

For your convenience and enhance your learning experience, I have included fun exercises in each chapter.

To make your learning experience even richer, I encourage you to take the initiative to do each exercise given in each section, so that you can get the most out of this book. and also, so that you can get value for your money that you are going to invest in this book.

So, before you begin learning from this book, let me tell a little bit about me how I ended up writing practical leadership book like this. When I started out as hotel manager which was my third job, I didn’t just got appointed directly to hotel manager, I was been promoted from waiter to receptionist and then receptionist to hotel manage (thanks to all the self-developing learning I was doing), it was a quite a journey for me.

And as I started out as a night manager and gradually move to day manger. But as it was not easy to be manager in hotel especially where I meet people from all over the world and I have no idea about them, who are they and how they will behave and how to know what do they really want in service.

Even though my self-developing journey was already beginning and I was already doing very good at my job but there was still al lot to cover and learn about leadership especially when I had spent most of my career working under other managers.

At that time I had no idea, how to be adhortative in a respectful manner in hotel, I wish that staff members would listen to me and don/t give me hard time but as you have guessed I received lot of that from staff because I had no idea to how to lead them. And every time I was making some decision about doing something in the favor of business, my boss come back and ask me to revert back to how it was originally were. I was embarrassed in front of the staff. And the more he ask me to revert back the decisions them more I look stupid and less authoritative in front of the staff.

And now I think of that moment, I think if that wouldn’t happen then I wouldn’t have learned the skill of how to avoid those situations like that and how to be appear authoritative at least in the front, and also I learned how to develop the relationship with boss in a way that he won’t revert back my decisions and I don’t look stupid, you will find that skills later in this book.

So, those hard times doesn’t stopped there, I remember when some unhappy guest wants refund or want to make complaint to me directly, I was almost hiding in my office and wish that I don’t have to talk to him/her because I didn’t wanted to issue refund to everyone for minor problem that can be solved or sometimes the professional complainers comes in look for refund. And more if I don’t issue refund then they would have written bad review about the hotel and hotel’s service. And I had no idea how to deal with those situations, and the ways which my boss told me to use to handle these kinds of situations wasn’t working for me, and I was having this face to face challenging time customers, it was tough.

Well as I went through all those different experiences and begin applying the practical techniques that’s when the results begin to show up, and not only this they (guest) actually begin to write good reviews and in those reviews they would mention my name specifically so if any one else need help that place he is the man to go for. I was stunned with the results I begin to get; I have also shared those techniques in this book.

As I was learning and growing about my self and about my customers, the real challenge was staff members. I still had to figure out how to lead them confidently. Because what I was doing was that I was pushing them to do what I said them to do regardless of if that’s necessary or not. And to be honest with you I had some ego problems with staff, I wanted then to exactly as I said. I know some of you might want to suggest some good tips here, thank for that I really appreciate your advice. But at that time, I had no one to advise me and especially people may give some advice now and then but no one helping me out to eliminate the root cause for the staff issue. And I was always worried if I say to them to do something they will run away and where I am going to get the staff from. And they knew this thing so they were abusing my weakness. I was struggling to keep them together and run like a proper time. There were lots of internal conflicts, the situation was going out of control.

And that’s when I begin to speak to other hotel managers and begin to reading some books and eventually, I crack the code to how to resolve all those staff issues. Not by being bad or nasty to staff but by being very nice and very respectful to them I begin to solve those issues and eventually I manage to build up my strong and productive team in less than 30 days. It was great relief for me, now the staff would perform at their best, they would be able manage themselves, and most importantly they free up my time and I was managing the hotel sort of on auto pilot, you will learn those strategies also.

And during my challenging time at work, one thing I was missing was making