Customer service is the cornerstone to the hospitality industry and in particular the café environment. As the world comes out of the pandemic and our options for coffee and food expand, the choice of where the customer wants to spend their hard earned dollars starts to come down to a few simple things: quality, speed and most importantly, customer service. If these key attributes are executed well, it can make your café ‘the spot to be’.
I’ve been lucky enough in my career to work in a range of café environments from high volume lobby-style cafés with majority of the clientele being regulars, to roastery café environment that has expectations on knowledge and delivering experiences,
