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    The Customer Service Blueprint
    The Customer Service Blueprint
    The Customer Service Blueprint
    Ebook22 pages11 minutes

    The Customer Service Blueprint

    By Bertie Allen

    ()

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    About this ebook

    Having issues getting the right Customer Service Experience? Don't know where to start? The Customer Service Blueprint was created to provide a process to get off the ground on the right foot with your customer experience. Already have a Customer experience department? This book will also help you plug any holes in your current Customer Experience and provide a reference point when deciding to expand or renovate your Customer Service Department. The Customer Service Blueprint is broken into three sections: The first section is a brief 11-point process to get you in the right head space on how you should think about your Customer Service Experience. Sections two and three focus on getting your blueprint in order so you can provide stellar Customer Service.
    LanguageEnglish
    PublisherBookBaby
    Release dateMay 19, 2023
    ISBN9798350900620
    The Customer Service Blueprint

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      Book preview

      The Customer Service Blueprint - Bertie Allen

      Introduction

      [Writers Note]

      I hope this book is a reference guide to generating excellent customer service regardless of your industry.

      One thing that serves to be true about providing a product or a service is that if you do not see the value in it, how can you make others see it?

      And most importantly, how can you provide excellent customer service not knowing it?

      This blueprint will help you craft your customer service strategy to create long-lasting customer retention and value.

      To your continued success.

      -Bertie

      11 BRIEF POINTS OF GREAT CUSTOMER SERVICE

      1. Are you prepared in the back end?

      This does not mean understanding only your product. This means understanding the very why behind the entire business model. Can you effectively see the pain points you would have if you were the client seeking your business?

      2. Are you confident that you have the right solution?

      Are you in a saturated market with no real differentiator? Have you

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