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    KEY CONSIDERATIONS FOR ORGANISATIONS LOOKING TO TRANSFORM CUSTOMER EXPERIENCE

    Jul 07, 2019 2 minutes

    Businesses can’t simply decide to transform one day, then jump straight changing for change’s sake. It’s essential to plan the transformation carefully and understand the barriers and opportunities that could arise.

    Equally, some research suggests businesses that take too much time to plan and don’t focus on their future business model will be twice as slow on their transformation journey than others that are more

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