In this episode of the NEGOTIATEx podcast, Nolan and Aram continue their conversation with Andy Fairie, a cognitive behavioral therapist, retired police officer, hostage crisis negotiator, and author. They discuss the importance of purpose in negotiations and how it is easy to get derailed from the core purpose. The speakers also talk about the significance of active listening and empathy in negotiations and provide tips on how to improve these skills. Additionally, Andy shares his experience of using negotiation and communication skills to reduce the effects of protest groups in Scotland. He also explains the basics of cognitive behavioral therapy (CBT) and how it can be applied in daily life to bring about sustainable change. The episode concludes with a discussion on the role of emotions in negotiations and the importance of emotional awareness.