When I decided to do an episode on identifying learner needs, I wanted to showcase an organization that used multiple approaches and saw results from their work. That's why I've invited Trang Truong-Hill from the YMCA of the USA to join me today to explore a project that we've worked on together as well as many other projects they have going on inside of this nonprofit. Trang shares how her nonprofit identified what staff needed to be able to do to work with New American communities more effectively. I can't wait to dive into this conversation.▶️ Is Your Nonprofit Working with New American Communities? Three Methods This Nonprofit Used to Identify Learner Needs with Trang Truong-Hill ▶️ Key Points:02:13 Trang’s Career Journey07:49 Unique programs and services that the Y is offering to New American communities11:46 Identifying learner needs to deliver programs and services more effectively14:52 Figuring out what to create to further the programs and services your nonprofit already offers17:51 No matter how effective a program is, you should always be looking for ways to improve it19:49 Getting feedback from learnersResources from this episode:Join the Nonprofit Learning and Development Collective: https://www.skillmastersmarket.com/nonprofit-learning-and-development-collectiveWas this episode helpful? If you’re listening on Apple Podcasts or Spotify, follow and leave a review! ???Know anyone who would benefit from this episode? SHARE this with your friends. ?Connect with Trang Truong-HillLinkedin: Trang Truong-HillWebsite: ymca.orgConnect with HeatherLinkedin: Heather BurrightWebsite: skillmastersmarket.comBook an interest call with Heather here.Are you ready to reduce the overwhelm of creating learning for your organization? My team and I will partner with your organization to perform the analysis, design the learning, develop all of the supporting course materials, prepare your facilitators for implementation, and create the evaluation strategy and feedback loops you need to continuously improve. Send me an email at heather@skillmastersmarket.com to get started.