34 min listen
550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle
550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle
ratings:
Length:
14 minutes
Released:
Mar 2, 2023
Format:
Podcast episode
Description
Here’s what we’re talking about in this episode: Overview of KPIs that are important indicators of the studio's financial performance. Overview of KPIs that indicate the quality of the customer experience in a fitness studio. Explanation of four KPIs to evaluate the quality of the customer experience: Conversion Rate Attrition Rate Net Member Change Average Membership Link. Emphasis on the importance of tracking KPIs to understand and target the needs of customers and achieve business growth. Links: https://www.linkedin.com/company/studio-growco/ https://studiogrow.co/
Released:
Mar 2, 2023
Format:
Podcast episode
Titles in the series (100)
025: 7 Lessons {and 1 Major Mistake} From a 60K+ Challenge: In this episode, you’ll learn: The importance of being clear with the purpose of your challenge How to make your potential clients feel more comfortable ane less intimidated by you How to involve community in your challenge and why this is... by The Business of Boutique Fitness