579: 180 Degree Turnaround for Boutique Fitness Human Resources- the Sales Team   Here’s what we’re talking about in this episode:   Introduction and Importance of Processes - Discusses the significance of processes in a business and how they provide structure and consistency. Training Individuals in Processes - Explains the steps involved in training individuals in processes, emphasizing the need for understanding the series of events and mastering each step. Soft Skills and Their Importance - Explores the significance of soft skills in complementing processes, highlighting how they breathe life into the process and create exceptional experiences. Training Soft Skills - Provides insights into training and developing soft skills, including encouraging critical thinking, explaining the "why" behind actions, and practicing role-playing scenarios. Emotional Intelligence and Its Role - Discusses emotional intelligence as a crucial aspect of soft skills, enabling individuals to understand and manage emotions, empathize, and motivate others. Balancing Processes and Soft Skills - Emphasizes the importance of balancing processes and soft skills in training sales teams, and the significance of consistent training for remarkable success. Links: https://www.instagram.com/studiogrowco https://studiogrow.co/