27 min listen
71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome with Daniel Pink
71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome with Daniel Pink
ratings:
Length:
31 minutes
Released:
Jan 21, 2023
Format:
Podcast episode
Description
Regret is an intense human emotion that can be experienced when we have made a mistake or missed an opportunity. Regret often brings feelings of guilt, remorse, or shame. While regret can be unpleasant, it can also serve as a powerful motivator for change and improvement in and out of the work environment. In this episode of Doing CX Right, Stacy Sherman and Daniel H. Pink, the author of five New York Times bestsellers, explain the value of regret and how looking backward moves us forward. What you'll learn about the power of regret: The role that the emotion plays in the business world. How to manage and channel regret to show up for the team and customers in the best way possible. Effective leadership techniques and examples. The future of work and how humans can co-exist with AI robots and disruptive technologies. Personal stories that inspired Daniel to write his book and lessons along life's journey. Details at DoingCXRight.com/podcasts
Released:
Jan 21, 2023
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman