NEW BOOK! Advice from a Call Center Geek 3.0! is done!Ok I just posted the full 204-page book for FREE on our Linkedin group Call Center Tips and Tactics, you can download it right now!I will also be offering the Amazon Kindle version for free for 3 days after it goes live on Amazon ( by Jan 10)Amazon is taking longer than normal to review all the published books as they are dealing with staffing issues I'm sure.I didn't want to wait for them to be ready as I already pushed this back once!This new version has over 200 pages and 10 new chapters. We added about 70 pages to the last update.I hope it adds value to all of you!I will upload the book here to my LinkedIn as well in the coming days but if you want it now, head over to the Tips and Tactics Group:https://lnkd.in/dDC-VUxFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "New Book" to 814-247-0633