How Do You Make More Tips?: Ask The Experts! Interviews With Industry Pro's, #2

By Scott Young

Put More Cash In Your Pocket! Increase Your Chances of Getting Bigger Tips and Tipped More Often. 
"None Of Us Is As Smart As All Of Us." Eric Schmidt 

Longtime Bar & Restaurant Industry Pro's Share
Un-Censored Stories Of Their Successes, Failures & Their Best Advice For YOU!

Why Limit Yourself To 1 Author When You Can Learn From Our Huge Team Of Experts? 

Real life experiences & stories on How & Why they make the Biggest Tips.

Also Includes: Their best tip stories.

This Book Is Helpful To ALL Servers Of Every Level And Years Of Experience. 
Just because you've been in the industry for years doesn't mean that you can't or shouldn't continue learning. 

Learn Specific Actions & Philosophies that Increases your Odds Of Getting Big Tips.
 

• Language: English
• Publisher: Digital.NBRTraining.Com
• Release date: Jul 28, 2022
• ISBN: 9798201920746

Scott Young

- 30+ Year Bar Industry Career  - Made over 800,000 Drinks. - Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.  - Created 25 Training Course DVD's Sold in Over 100 Countries.  - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending. - Author of 28 Bar Industry Books, Study Guides & Work-Books - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles - He is still learning

Book preview

Learn How to Make More Money in The Hospitality Industry

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TABLE OF CONTENTS

Learn How to Make More Money in The Hospitality Industry

Keep An Open Mind

Ask The Experts: How Do YOU Get Bigger Tips & Tipped More Often?

Patrick MacLellan Says: ... being non preferential...

Matthew Turney Says: People like to feel special

Farah Jan Victoriano Says: ... leave your worries on the door

Daz-Miguel Mora Says: Tips come in all shapes and sizes

Wendy Durden Says: A tip is a reward, not a requirement.

Chantal Parisi Says: Be genuine in your thank you’s.

Rob Turek Says: Paying extra attention to your guests.

Catalin Munteanu Says: Tell them a story/history about different cocktails.

Mark Kiyojima Says: Upselling is an excellent way to generate more revenue and tips.

Joel Scholtens Lindsay Says: Get them talking about themselves.

Kevin Birney Says: Caring for your customer’s experience.

William David Short Says: Do the little things that usually stand out more in the long run.

Rob Turek Says: Suggestive selling works!

Timothy Styszko Says: Creating a memorable personalized experience.

Topher Hartfield Says: It’s all about how that guest feels once they’ve left your presence.

Von Scheller Says: my first priority is to ENTERTAIN my guests

Terry Says: You are not just an employee, this is YOUR business.

Lisa Cold Says: If you can make a customer laugh the rest is easy

Laura Fountaine Says: Practice your memory!

Damien Filth Says: Find something in common with them.

Matthew Turney Says: Read your guests.

Chris De Marco Says: Be approachable. Be focused.

Jade Nicholson Says: Never expect a tip

Mike Bullfrog Summers Says: ‘read their needs.’

Jesse Dewald Says: stop acting like you are working.

Slaven Macura Says: Do your homework, learn, know your thing.

Farah Jan Victoriano Says: Tell jokes and stories.

Luciano Radelich Says: Anticipate and be Attentive to Needs.

Ryan Keys Says: Have fun!!

Dave Kelly Says: LOOK, and LISTEN, TWICE as much as you SPEAK

Julia Says: Make very drink like it's for you (your best).

Garry Leavy says: Timing is key. Know when to tell a joke or do a trick.

Kevin Reuter Says: NEVER judge a guest based on their cover ie. how they look.

William Bill Shankland Says: Bigger tips: Knowledge is Everything!

Vicki Pecora Says: JUST BE A GOOD HOST!

Rhonda Says: Adapt to your customers.

J.J. Elsbury Says: It’s not just alcohol and getting drunk. What you create can be art.

Jeff Reid Says: Once you figure out their needs, exceed them.

Guy Lafitte Says: Treat all guests the same regardless of how they tip. Be the show.

Mathew Verhoeven Says: Tips come with performance and style;

Clint Says: Treat every guest like they are the best tipper.

Dawn Says: Don't think about the tips.

Renae Tsukamoto Says: Building regulars and familiar faces at your bar.

Scott Christian Says: Add some flair!

Brian Johnsey Says: Be ready to work outside of the box.

Gary Tremaine Says: Jokes, magic tricks, wit, compassion, empathy

Eddy Kalman Says: Cleanliness.

Gilario Larry Guevara Says: Theatrical bartending doubles the tip I make when I am just doing working flair.

Harrison Barr Says: First, shrug off the last guy who stiffed you.

Wrap Up With Russ Tighe

Great Tip Stories

Scott Interviews The Experts – Who Are They?

Author’s Note: Don’t be afraid to try new things.

Keep An Open Mind

I have always tried to be very non-combative about the way I teach.

I can’t come into your country, your city, your bar and TELL you what’s going to work with YOUR customers.

You are professional, working service givers, and experts on your area

and we respect that.

But what I can do, is tell you about all sorts of things that are working in other bars around the world. It’s totally up to you whether you want to try any of them or not.

We, all the people who contributed to this series, really want you to succeed.

This entire series is about giving you ideas on how to be a better All Around service giver.

We’re here to help you make more money, for yourself and for your bar.

There are things that suggest that you’ll think to yourself..... Yeah....that’s not going to work for me ☺.

No problem. We don’t expect you to agree with everything we say or write.

Just remember. Everything we’ve written has come from hard won experience.

Basically, we’ve screwed up so many times, we’ve figured out some better ways to do things. Not perfect, that’s too much to expect, but with excellence ☺

So, keep an open mind, be willing to experiment a bit and you may find

that you have more fun and make more money.

"If You Always Do What You’ve Always Done,

You’ll Get What You’ve Always Gotten."- Anthony Robbins

Make Some Changes And See What Happens

Ask The Experts: How Do YOU Get Bigger Tips & Tipped More Often?

Description: 1898066_10152206470926075_1052080612_n What Works For You? Let’s talk about Specific Actions and/or Philosophies that Increases The Odds.

I’ll start... Because of the huge number of Types of venues and even more types of people’s personalities and expectations, there are always exceptions to the rule.

Vegas wins when people gamble because they set,

and play, the odds.

I play the odds when serving people. 

I believe that Many bartenders make the mistake of expecting tips.

You will make more money if you Adopt the attitude that some people are just not going to tip you, and not be bothered by it. 

Don’t let it bring you down or your service to everyone will suffer. 

I’m not saying that you shouldn’t try to change those people into tippers, you should and there are many ways to do that, and there are ways to definitely not do it also.

Don’t go to the Dark Side :)

Accept a tip,

never expect it. 

In North America,

tipping has become common in our industry

for

people to tip an average

of 10% - 20%. 

But, never forget

that they don’t HAVE TO give you anything

no matter how good you are

and

how much you think you may deserve it.

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You’re paid to do your job

and if you do it well,

you Increase Your Odds, of getting tipped well and more often.

So, my best suggestion is to...ALWAYS Say, Thank you!

...Always, Always, Always!!!!. 

Whether they give you nothing, 5 ¢, $5 or $50, always, always, always say,

Thank you! and mean it. They didn’t have to give you anything.

Be genuinely thankful that...

1. That guest chose your bar to come to rather than any of the many others in town they could have gone to. So, your employer has a reason to pay you to come in that night and to make money.

2. Even if they tipped you nothing, be thankful that they chose YOU to serve them rather than any of the other bartenders/servers working that night. 

This says you are doing something right and will increase your sales for the night, which gives your MGR. reasons to keep you on.

3. Be thankful that they gave you any Tip at all and show it.

Now, I’m not saying that a 5¢ thank you is the same as a $50 thank you :) 

But, In my experience, when someone doesn’t tip you at all or not very well,

If you get snarky/flippant/sarcastic/give worse service etc. ,

All you are going to do is convince that person, and others that witness your behaviour,

to continue the trend of not tipping you. 

I've been very fortunate over the years with a lot of great tips but the ones that weren’t money I remember the best.

Dante mentions hockey and I am a huge fan of Wayne Gretzky, who isn’t?

I worked at the busiest nightclub in Vancouver where all the players would come after games.

I ended up being friends with a lot of great players.

Peter Nedved was a rookie playing for Vancouver and would bring his mom in, very cool actually.

Anyway, he was as big a fan of Gretzky as I was and he brought me 2 front row tix to see Gretzky play. Amazing. I’ll never forget it.

Another time, a great customer was a top security guy at the stadium where all the concerts were held. He knew I had avg. tickets to see Aerosmith on my birthday.

He told me to meet him at a certain place and he took us all the way to front row centre. WOW. What a difference being that close.

What are some things that You do to help you Make More Tips?

– Scott Young

––––––––

Shaun Daugherty – I have over 20 years’ experience in the bar and restaurant industry, with most of that time as a bartender, bar manager & consultant.

Author of Extra Dry with a Twist: An Insider's Guide to Bartending.

Couldn't have said it better myself.

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One thing many bartenders forget

is that we are there to service the people,

not inflate our egos.

I feel it's important to share our knowledge