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Benchmarking Operations - The Key to Understanding and Improving Your Club
By Ed Rehkopf
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About this ebook
Performance consultant H. James Harrington said “If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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Benchmarking Operations - The Key to Understanding and Improving Your Club - Ed Rehkopf
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