Staff Development and Disciplinary Guides

By Ed Rehkopf

Developing your employees to their fullest potential and establishing and maintaining discipline in your department are two of the core responsibilities of a supervisor. Ultimately your success and the success of the club depends upon how well you train, lead, motivate, and develop your staff.
Establishing and maintaining discipline in a reasonable, fair, and consistent way contributes to good morale and improved departmental performance. It will also protect you and the club from wrongful termination and discrimination lawsuits.
Both issues – employee development and discipline – are inherently easy if you sincerely value your employees.

• Language: English
• Publisher: Lulu.com
• Release date: Dec 5, 2019
• ISBN: 9781794787865

Ed Rehkopf

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.

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Staff Development and Disciplinary Guides

Staff Development and Disciplinary Guides

By: Ed Rehkopf

Copyright@2019 Ed Rehkopf

All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.

ISBN: 978-1-79478-786-5

Private Club Performance Management

1870 Centenary Church Road

Mount Ulla, North Carolina, 28125

www.privateclubspm.com

Staff Development and Disciplinary Guides

Purpose of this Book

The key to meeting your responsibilities to the club board and members alike is the committed involvement of your staff.  This commitment flows naturally from people who are valued as individuals, properly trained, highly motivated, and well-led.  As a group of people committed to common goals, the club can only achieve its highest potential if the club takes advantage of the talent, initiative, and ingenuity of every one of its employees.

Each department is the sum of its parts.  To the extent that any individual is not valued, trained, and motivated, the department suffers.  When the department suffers, the club suffers.  Like a chain, the club is only as strong as its weakest link.  Further, it is the continual application of the oil of Service-Based Leadership applied by managers and supervisors that permits departments and the club as whole to function smoothly and efficiently (see PCPM Leadership Series - Service Based Leadership for more information).

This document spells out how managers and supervisors can ensure the smooth and efficient operation of the club by developing their employees to their fullest potential.

Supervisors’ Responsibility

It is the responsibility of supervisors to ensure that employees are developed to their fullest potential and that they are trained in all aspects of their jobs.  Because club operations are complex, and their operation involves thousands of details, there is much for new employees to learn.

From the club’s perspective, the desired outcome of any hiring process is to hire and train people who will make a positive contribution to the success of the organization.  As supervisors of the club, you have a personal stake in the success of all new hires.  You want them to succeed.  You want them to help you succeed.  The surest way to guarantee their success is to create the environment and programs to ensure the fullest development of their potential.

This development of the abilities and skills of employees is an