Quality and Service In Private Clubs - What Every Manager Needs to Know

By Ed Rehkopf

Seven thought-provoking articles that explore the full dimensions and challenges of organizing your club to provide high levels of quality and service. Includes: Quality and Service; The Cost of Chaos; Improve Quality - Lower Costs; Consistency is Key to Quality and Service; Impediments to Quality and Service; Overcoming Impediments to Quality; and Structure for "the Groove" and Avoid "the Rut". A must-read for anyone in the Private Club business.

• Language: English
• Publisher: Lulu.com
• Release date: Dec 10, 2019
• ISBN: 9781794799066

Ed Rehkopf

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.

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Quality and Service In Private Clubs - What Every Manager Needs to Know

Quality and Service In Private Clubs - What Every Manager Needs to Know

By: Ed Rehkopf

Copyright@2019 Ed Rehkopf

All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.

ISBN: 978-1-79479-906-6

Private Club Performance Management

1870 Centenary Church Road

Mount Ulla, North Carolina, 28125

www.privateclubspm.com

Quality and Service In Private Clubs - What Every Manager Needs to Know

Here are seven thought-provoking articles that explore the full dimensions and challenges of organizing your club to provide high levels of quality and service. Many of the organizational requirements mentioned in these articles are available through Private Club Performance Management and are listed in the appendix.

Quality and Service

I have yet to come across a hotel, resort, restaurant, club, golf course, or management company that doesn’t claim to offer its customers: Extraordinary, Legendary, Remarkable, Superb or World-class Service.

Yet how many of these organizations have taken the time or made the effort to define their quality and service standards?

Let us take a moment to define what we mean by service and quality.  According to Dictionary.com:

Service is the act of helpful activity.  In club operations it is the process or performance of some task or event for your members.

Quality is a characteristic or property that signifies relative merit or excellence.  In our industry the word is used to express the relative merits or