Employee Empowerment – Transforming Your Club’s Service

By Ed Rehkopf

As John Tschohl, president of the Service Quality Institute says, “Without empowerment, an organization will never be a service leader."

• Language: English
• Publisher: Lulu.com
• Release date: Nov 26, 2019
• ISBN: 9781794769199

Ed Rehkopf

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.

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Employee Empowerment – Transforming Your Club’s Service

Employee Empowerment – Transforming Your Club’s Service

By: Ed Rehkopf

Copyright@2019 Ed Rehkopf

All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.

ISBN: 978-1-79476-919-9

Private Club Performance Management

1870 Centenary Church Road

Mount Ulla, North Carolina, 28125

www.privateclubspm.com

Employee Empowerment – Transforming Your Club’s Service

Employee empowerment became a corporate buzzword in the Nineties and the consensus in the business press was that it was a good thing.  Many companies claim to empower their employees but claiming to do so and doing it are two very different matters.

So, what are empowered employees and how can they help your club operation meet the expectations of your membership? In the simplest terms, empowered employees are viewed as full-fledged partners in your quest for high standards of quality and service.  They are encouraged to think, act, and make decisions on their own based on guidelines defined by the club’s leadership.

Instead of the traditional view that employees are easily replaceable elements in an organization, people who must