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Theo Gilbert-Jamison
Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a global consulting firm that caters to luxury and premium brands with an emphasis on transforming organizational cu...view moreTheo Gilbert-Jamison is CEO of Performance Solutions by Design, a global consulting firm that caters to luxury and premium brands with an emphasis on transforming organizational culture. She is also the author of two books, The Six Principles of Service Excellence, and The Leadership Book of Numbers (Vol. I).
As the creative force behind the innovative concepts and methodologies utilized by Performance Solutions by Design, Theo is a highly sought after speaker and consultant to CEOs and senior executives in high profile organizations.
Prior to launching Performance Solutions by Design, Theo was Vice President of Training and Organizational Effectiveness for The Ritz-Carlton Hotel Company, L.L.C. During a 17-year career with The Ritz-Carlton she oversaw the daily operations of The Ritz-Carlton Leadership Center and the companys worldwide learning and development initiatives.
For more information visit her website www.psbydesign.com or you can reach her by email tjamison@psbydesign.com.view less
Books by Theo Gilbert-Jamison
The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary