Over the past two decades, while leading or overseeing dozens of businesses across three continents, I’ve grappled with the question of what it takes to drive engagement. I’ve watched and learned from other leaders — some in my organization, some outside of it — and looked for lessons that I could apply in my own role.
As part of my quest I’ve read many leadership books and met with multiple ‘experts’ in the field. And while many provided useful insights and academic theories, none of them gave me a practical framework that I could easily remember and apply in my daily life as a leader.
Over time I gathered the insights together in a simple, five-point framework – the Leadership Star – that I began sharing with leaders in the businesses I was running. A number of leaders who applied this framework saw tremendous improvements
