Ebook36 pages20 minutes
Service Based Leadership - The Foundation of Successful Club Operations
By Ed Rehkopf
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About this ebook
How can club employees provide quality service if they are not properly served by the leadership, example, and ongoing support of their managers?
Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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Service Based Leadership - The Foundation of Successful Club Operations - Ed Rehkopf
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