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12 Leadership Tips to Improve Your Operations
By Ed Rehkopf
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About this ebook
It has been said that leadership is situational and that there is an optimum style of leadership for every profession − from politician, to general, to doctor, to professor, to club manager. The skills and abilities that make a person successful in one setting do not necessarily translate well to another.
The very term “service industry” gives hint to the necessary service-based leadership style for club managers where the detail and people-intensive work environment requires open and thorough communication and training, as well as high levels of motivation and morale. Certainly, one cannot expect employees to consistently provide service to a club’s members and guests if they are not properly served by the leadership, example, and support of their bosses.
The very term “service industry” gives hint to the necessary service-based leadership style for club managers where the detail and people-intensive work environment requires open and thorough communication and training, as well as high levels of motivation and morale. Certainly, one cannot expect employees to consistently provide service to a club’s members and guests if they are not properly served by the leadership, example, and support of their bosses.
Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
Read more from Ed Rehkopf
Hospitality Management Series: Service-Based Leadership Transforms Your Operation 14 Food and Beverage Tips to Improve Your Operations Rating: 4 out of 5 stars4/5Hospitality Management Series: The Quest for Remarkable Service Rating: 4 out of 5 stars4/5Personal Productivity and Organization Rating: 0 out of 5 stars0 ratingsControlling Payroll Cost - Critical Disciplines for Club Profitability Rating: 0 out of 5 stars0 ratingsQuality and Service In Private Clubs - What Every Manager Needs to Know Rating: 0 out of 5 stars0 ratingsBeyond Oral History - The Importance of a Club Operations Plan Rating: 0 out of 5 stars0 ratingsStaff Development and Disciplinary Guides Rating: 0 out of 5 stars0 ratingsEmployee Empowerment – Transforming Your Club’s Service Rating: 0 out of 5 stars0 ratingsQuick Reads: The Librarian's Tale Rating: 0 out of 5 stars0 ratingsWhy I Want an A-player for My Club Controller Rating: 0 out of 5 stars0 ratingsService Based Leadership - The Foundation of Successful Club Operations Rating: 0 out of 5 stars0 ratingsTools to Beat Budget - A Proven Program for Club Performance Rating: 0 out of 5 stars0 ratingsRemarkable Service Infrastructure - An Overarching Plan for Club Excellence Rating: 0 out of 5 stars0 ratingsBenchmarking Operations - The Key to Understanding and Improving Your Club Rating: 0 out of 5 stars0 ratings14 Finance and Accounting Tips to Improve Your Operations Rating: 0 out of 5 stars0 ratingsQuick Reads: Seeing Red Rating: 0 out of 5 stars0 ratingsFive Human Resource Best Practices for Private Clubs Rating: 0 out of 5 stars0 ratingsReadings In Leadership and Management 5 Rating: 0 out of 5 stars0 ratingsQuick Reads: Kindred Spirits Rating: 0 out of 5 stars0 ratingsQuick Reads: The Night Train Rating: 0 out of 5 stars0 ratingsContinual Process Improvement - An Essential Discipline of Successful Clubs Rating: 0 out of 5 stars0 ratingsPerformance Management - An Essential Discipline of Success Rating: 0 out of 5 stars0 ratingsQuick Reads: Pax Profundis and Puttering Rating: 0 out of 5 stars0 ratingsQuick Reads: Little Hattie Sleeps Rating: 0 out of 5 stars0 ratingsQuick Reads: Small Comforts Rating: 0 out of 5 stars0 ratingsReadings In Leadership and Management I Rating: 0 out of 5 stars0 ratingsReadings In Leadership and Management 4 Rating: 0 out of 5 stars0 ratingsReadings In Leadership and Management 3 Rating: 0 out of 5 stars0 ratings
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Book preview
12 Leadership Tips to Improve Your Operations - Ed Rehkopf
12 Leadership Tips to Improve Your Operations
12 Leadership Tips to Improve Your Operations
By: Ed Rehkopf
Copyright@2019 Ed Rehkopf
All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.
ISBN: 978-1-79482-072-2
Private Club Performance Management
1870 Centenary Church Road
Mount Ulla, North Carolina, 28125
www.privateclubspm.com
Tip #1 − Service-Based Leadership and Employee Empowerment
It has been said that leadership is situational and that there is an optimum style of leadership for every profession − from politician, to general, to doctor, to professor, to club manager. The skills and abilities that make a person successful in one setting do not necessarily translate well to another. The hard-charging, tough-as-nails, cigar-chomping leadership persona of a charismatic military
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