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    Comprehensive Club Training - Meeting the Promise of Quality and Service
    Comprehensive Club Training - Meeting the Promise of Quality and Service
    Comprehensive Club Training - Meeting the Promise of Quality and Service
    Ebook32 pages14 minutes

    Comprehensive Club Training - Meeting the Promise of Quality and Service

    By Ed Rehkopf

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    About this ebook

    Developing a comprehensive training plan and program is probably one of the most challenging things a club will do, but the one-time effort and cost is well worthwhile. Over the long haul, the effort put into developing the professionalism of staff and improving the quality of service will have far reaching positive effects on member satisfaction and the club’s bottom line.
    LanguageEnglish
    PublisherLulu.com
    Release dateDec 21, 2019
    ISBN9781794822436
    Comprehensive Club Training - Meeting the Promise of Quality and Service
    Author

    Ed Rehkopf

    Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.

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      Book preview

      Comprehensive Club Training - Meeting the Promise of Quality and Service - Ed Rehkopf

      Comprehensive Club Training - Meeting the Promise of Quality and Service

      Comprehensive Club Training - Meeting the Promise of Quality and Service

      By: Ed Rehkopf

      Copyright@2019 Ed Rehkopf

      All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.

      ISBN: 978-1-79482-243-6

      Private Club Performance Management

      1870 Centenary Church Road

      Mount Ulla, North Carolina, 28125

      www.privateclubspm.com

      Comprehensive Club Training

      Why is training so important in private clubs?  The answers to this question are simple and commonsensical:

      Clubs are detail-intensive – there is much for managers and employees to learn, know, and do.

      Service is people-intensive – it takes a lot of people in all areas of the club doing all the right things day in and day out.

      Members expect and should receive a higher level of quality and service than they get from public establishments.

      Club relationships and engagement with members are far more personal and critical to success than in other hospitality sectors.  To do this well requires ongoing employee

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