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Employee Empowerment – Transforming Your Club’s Service
By Ed Rehkopf
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About this ebook
As John Tschohl, president of the Service Quality Institute says, “Without empowerment, an organization will never be a service leader."
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Author
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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