The importance of choosing the right 3PL, the impact of staff turnover on business accuracy and consumer satisfaction, and the evolution and restructuring of companies to avoid bloating and middle managers.Jordan West and Izzy Rosensweig share insights on the challenges and opportunities in the e-commerce and fulfillment industry. From the impact of shipping regulations and logistics on cross-border commerce to the importance of efficient 3PL partnerships, they dive into key strategies for success. Listen and learn in this episode!Key takeaways from this episode:Recognizing scalability as a key factor and addressing unrealistic claims of unlimited scale and overly optimistic projections.Utilizing tools such as HubSpot for B2B, integrating Slack with tickets and CRMs, and leveraging email reminders for business operations.Highlighting the importance of customer experience and effective communication with 3PL providers, emphasizing the significance of immediate communication and problem-solving for efficient business operations.Recommended App/Tool:Sendlane: https://www.sendlane.com/Hubspot: https://www.hubspot.com/Notion: https://www.notion.so/productRecommended Audiobook/Podcast:All in: https://www.allinpodcast.co/Same As Ever: https://www.audible.com/pd/Same-as-Ever-Audiobook/B0C1HS5WG1Today’s Guest:Izzy Rosenzweig, CEO of Portless, is a veteran of the DTC industry for over 10 years. After opening his China-based fulfillment center to improve customer experience, Izzy recognized an opportunity to assist other DTC brands with direct shipping to their customers, leading to the birth of Portless. Connect and learn more about Izzy and Portless here: Website: https://www.portless.com/LinkedIn: https://www.linkedin.com/in/izzy-rosenzweig-13653846/X: https://twitter.com/IzzyRosenzweigImprove your gross margins by up to 40%! Why Portless? Direct Shipping: From China to customers in just 6-8 days Domestic Feel: Custom packaging, local tracking from carriers Cost-Effective: Slash those cargo shipping and customs fees Cash Flow Positive: No more tied-up cash flow in inventory. Relieve yourself of frozen cash within a couple of days. Be Q4 Ready! Check out Portless for seamless fulfillment solutions, free sample product here: https://bit.ly/3SzOi0Z Get 5 Offers for 2 Products (10 in total) along with 10 highly engaging tried and true creatives, 30 captivating headlines, descriptions, and ad texts sent to you for only $99. Go to https://www.upgrowthcommerce.com/offer and order now - this offer is only available for a limited time.We love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here: upgrowthcommerce.com/grow Join our community and connect with other eCommerce brand owners and marketers! https://www.facebook.com/groups/secretstoscalingpodcast