If you are working in or working towards delivering a luxury experience to clients, then think carefully before asking them to complete some task on your behalf? Measure the mattress, pick up tiles, receive deliveries…all of these tasks are better left to professionals and not your clients, so says Kimberley. And by the way, she has a lot of opinions in this episode.

In this episode we learn:
- watch where you put the monkey
- even if a request sounds simple, avoid asking your clients to work for you
- anticipate future project needs and you’ll look like a rock star

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