If you are a design professional and you are managing projects on behalf of clients, you are going to deal with mistakes—lots of them. Since it’s not possible to avoid all mistakes, then doesn’t it make sense that that so focus on managing that professionally. I’m not being glib about mistakes – they are simply a fact.

In this episode we learn:
- mistakes happen
- why the complexity of the work makes errors inevitable
- the interior design professional cannot prevent every mistake from happening
- what matters most is how the professional manages errors and missteps
- which errors are billable, and which are non-billable