One of the most common operational pitfalls any design professional encounters is a scope of work that is not clearly defined. Frequently, a lack of clarity around deliverables results in an excess of work that is unpaid and a chronic lack of profitability.

In this episode we learn:
- perfectionism and lack of clarity around scope lead to overwork and overwhelm
- to avoid the tendency to over-deliver, you must clearly define the scope of work
- the first time a client wants to work out of bounds is the most important time to say no
- to avoid leadership bottlenecks, stick to process
- time tracking provides invaluable insights for your business

It’s time to take control of your business.
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