32 min listen
145) #ExponentialInsights: Running an SMB Is Hard Work — Banking Shouldn’t Be
145) #ExponentialInsights: Running an SMB Is Hard Work — Banking Shouldn’t Be
ratings:
Length:
33 minutes
Released:
Nov 23, 2021
Format:
Podcast episode
Description
Small business owners work harder than anyone — averaging upwards of 60 hours a week.
When they need a loan, they don’t want to take time out of their day for a “delightful” customer experience…
They want convenience. They just want it to work.
It’s something Derek Corcoran, Chief Strategy Officer (CSO) at Numerated, says most banks get wrong by not even offering digital lending. And that’s just one of the many opportunities to serve SMBs he joins today’s show to discuss that most banks are missing.
In this episode, we cover:
- The two types of customer experience
- The value of convenience and simplicity for SMBs
- The goodwill community banks fostered in the pandemic (and how to avoid squandering it)
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
When they need a loan, they don’t want to take time out of their day for a “delightful” customer experience…
They want convenience. They just want it to work.
It’s something Derek Corcoran, Chief Strategy Officer (CSO) at Numerated, says most banks get wrong by not even offering digital lending. And that’s just one of the many opportunities to serve SMBs he joins today’s show to discuss that most banks are missing.
In this episode, we cover:
- The two types of customer experience
- The value of convenience and simplicity for SMBs
- The goodwill community banks fostered in the pandemic (and how to avoid squandering it)
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Released:
Nov 23, 2021
Format:
Podcast episode
Titles in the series (100)
11) #ExponentialInsights: If You Weren’t Already Thinking About Mindstates, You Should Now w/ Will Leach: Financial brands tend to try to appeal to logic in their marketing. I get it, money is a huge practical concern, so it makes sense. But in reality, there is nothing more emotional. If your marketing doesn’t consider that, then you need to learn more a... by Banking on Digital Growth