9 min listen
169) #ExponentialInsights - Appointment Culture: How a Strong Employee Experience Leads to More Conversions
169) #ExponentialInsights - Appointment Culture: How a Strong Employee Experience Leads to More Conversions
ratings:
Length:
39 minutes
Released:
Feb 21, 2022
Format:
Podcast episode
Description
A customer’s tolerance for waiting when it comes to their finances is low — the best way to mitigate any unneeded wait time? — proactive appointment setting by employees.
Not only does it lead to higher conversions, but lifetime value.
To learn more about how exactly companies are integrating appointment culture, I talk with Nicholas Barnes, Practice Director, Financial Services at JRNI, about the employee experience and just how important it is to get comfortable with video conferencing.
Join us as we discuss:
- Focusing on the employee experience to create an overall positive internal & external experience
- The elements that make up a strong appointment culture & video’s place within it
- The biggest areas of opportunity for financial brands moving into the future
- Roadblocks that tend to occur when integrating an appointment culture
Check out this resource mentioned in the episode:
- www.jrni.com
You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Not only does it lead to higher conversions, but lifetime value.
To learn more about how exactly companies are integrating appointment culture, I talk with Nicholas Barnes, Practice Director, Financial Services at JRNI, about the employee experience and just how important it is to get comfortable with video conferencing.
Join us as we discuss:
- Focusing on the employee experience to create an overall positive internal & external experience
- The elements that make up a strong appointment culture & video’s place within it
- The biggest areas of opportunity for financial brands moving into the future
- Roadblocks that tend to occur when integrating an appointment culture
Check out this resource mentioned in the episode:
- www.jrni.com
You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Released:
Feb 21, 2022
Format:
Podcast episode
Titles in the series (100)
0) Why You Should Listen to Banking on Digital Growth (& Not My College Punk Band): The financial industry is rapidly changing and the traditional growth models no longer work. Consumers make purchasing decisions before ever walking into a physical branch — if they even do at all. The competition is changing, too. Mobile banking a... by Banking on Digital Growth