9 min listen
168) #ExponentialInsights - Ditching Automation for the Human Touch in Finance
168) #ExponentialInsights - Ditching Automation for the Human Touch in Finance
ratings:
Length:
44 minutes
Released:
Feb 15, 2022
Format:
Podcast episode
Description
Many companies spend so much time and money bringing in new customers, but overlook how quickly they’re losing them. And the reason? They’ve lost the human touch in favor of automation.
I speak with Joey Coleman, Chief Experience Composer at Design Symphony, about retaining your customers and where businesses go wrong.
Join us as we discuss:
- The inspiration behind Joey’s first book
- Taking a human to human approach to growth
- The difference between customer experience & customer service
- How to never lose a customer again
- The next best step for the audience
Check out these resources mentioned during the episode:
- Never Lose a Customer Again by Joey Coleman
- Joeycoleman.com
- Experiencethisshow.com
You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
I speak with Joey Coleman, Chief Experience Composer at Design Symphony, about retaining your customers and where businesses go wrong.
Join us as we discuss:
- The inspiration behind Joey’s first book
- Taking a human to human approach to growth
- The difference between customer experience & customer service
- How to never lose a customer again
- The next best step for the audience
Check out these resources mentioned during the episode:
- Never Lose a Customer Again by Joey Coleman
- Joeycoleman.com
- Experiencethisshow.com
You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Released:
Feb 15, 2022
Format:
Podcast episode
Titles in the series (100)
0) Why You Should Listen to Banking on Digital Growth (& Not My College Punk Band): The financial industry is rapidly changing and the traditional growth models no longer work. Consumers make purchasing decisions before ever walking into a physical branch — if they even do at all. The competition is changing, too. Mobile banking a... by Banking on Digital Growth